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Communication : What is communication ? , importance of communication, barriers to communication, verbal and non verbal communication, oral and written communication ,techniques to improve communication, internal and external communication.

Business correspondence : Principles of correspondence, language style, format of the business letter, types of business letters, application letter with bio data. enquiries, reply to enquiry, claims, adjustments, sales letters.

Group Discussion : Importance of group discussion, techniques of group discussion.

Precis Writing : Importance of precis, techniques of precis writing, one word substitution, precis of short units, precis of passages, summaries of letter reports, short messages.

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